ERP Support Specialist (L1 – Remote)

Employment Type: Full-Time
Department: Customer Operations – Technical Support
Company: HAL Simplify Solution Arabia for Information Technology

About the Role

HAL Simplify Solution Arabia is seeking an ERP Support Specialist within our Customer Operations stream, specifically in the Technical Support Department. We are looking for a proactive and detail-oriented ERP Support Specialist (L1) to join our team in a fully remote role. You will be the first point of contact for users, helping resolve day-to-day system queries and ensuring a smooth user experience.
This is a great opportunity for someone early in their ERP career who is eager to learn, grow, and work in a collaborative, multinational environment.

Key Responsibilities

• Provide first-line support to ERP system users.
• Respond to user queries related to system usage, errors, and access.
• Guide users on basic system processes and navigation.
• Escalate complex issues to senior support teams when needed.
• Log and manage support tickets, ensuring timely follow-up and resolution for every case.
• Document solutions, procedures, and support interactions meticulously to build a robust knowledge base.
• Execute SQL queries for data extraction, analysis, and technical troubleshooting.

Required Skills & Qualifications

• 1–3 years of experience in ERP support, helpdesk, or a similar technical support role.
• Basic understanding and proven knowledge of ERP systems (such as Odoo, SAP, Oracle, or Microsoft Dynamics).
• Strong problem-solving abilities paired with excellent customer service and communication skills.
• Organized, reliable, and capable of managing tasks independently in a remote setting.
• Fluency in English and Arabic (spoken and written).

What Will Set You Apart

• A strong self-learning mindset and curiosity to understand systems in depth.
• Ability to find answers through research, documentation, and past cases.
• Proactive approach to reducing repeat issues and improving knowledge sharing.
• Comfort working remotely and collaborating with a diverse, global team.

Why Join Us

• Fully remote work environment.
• Exposure to a multinational team and diverse projects.
• Opportunities to grow into advanced ERP or functional roles.
• A culture that values ownership, learning, and continuous improvement.